About CST Industries
 
CST Industries, Inc., headquartered in Lenexa, Kansas, is the global leader in the manufacture and construction of factory coated storage tanks, silos, aluminum domes, specialty covers and reclaimer systems. With over 100 years of heritage and 275,000 installations in more 125 countries, CST Industries is focused on providing our customers the highest level of quality and customer service. CST's existing company portfolio consists of CST Storage Products, TemcorConservatek, and Vulcan Tanks. Manufacturing facilities and technical design centers are located in Parsons, Kansas; Winchester, Tennessee; DeKalb, Illinois; Conroe, Texas; Gardena, California; Rincon, Georgia and the United Kingdom. Regional sales offices are located throughout North America and in Mexico, Argentina, United Kingdom, India, Dubai, Singapore and Vietnam.
 
Position Summary
 
The Field Service Engineer will be responsible for day-to-day field service support of project management, construction, and channel partners.  Successful candidate will have a complex knowledge of construction practices, installation procedures, technical comprehension, practical field application, and strong customer service orientation.  Strong organizational skills are required in overseeing multiple issues simultaneously.   This position will require candidate to become the in-house expert on installation of the flat-panel jacked tanks and related products.

Essential Functions/Responsibilities

• Receive and manage all incoming field service issues from external customers and channel partners regarding construction and operational issues
• Take immediate action to respond to problems and concerns
• Visit customer work sites to provide technical guidance and assistance with various product installations
• Provide troubleshooting and installation guidance over phone to customers
• Review and understand technical drawings and installation procedures related to steel tanks and concrete foundations
• Work with engineering or other internal resources to resolve complex design or layout problems
• Coordinate with manufacturing resources to resolve quality issues
• Proactively identify issues that could lead to problems and facilitate solutions or recommend product improvements
• Develop presentations and provide technical installation training to internal customers and channel partners for new product lines or changes to existing products
• Evaluate merit and cost of backcharges and warranty claims
• Negotiate resolution and close out backcharges and warranty claims
• Demonstrate initiative and be able to interpret and resolve complex issues
• In conjunction with the project managers, responsible for maintaining good working relationships and promoting good customer relations
• Capable of solving practical issues quickly, handling multiple tasks and organizing resources to support customers and develop positive relationship with channel partners
• Good computer and technical skills (Microsoft Outlook, Word, Excel and Powerpoint)

Personal Attributes

• Strong customer service and teamwork skills.
• Able to communicate effectively with technical and non-technical customers and internal staff
• Excellent analytical, problem solving, troubleshooting, and decision making skills.
• Strong mechanical aptitude and able to formulate repair and rework methodologies
• Flexible and adaptable in regards to learning and understanding new products and processes.
• Highly self-motivated and directed.
• Excellent verbal and written communication skills
• Ability to work independently to support customers
• Ability to properly prioritize and work multiple tasks
• Keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work both independently and in a team-oriented, collaborative environment.
• Ability to present ideas in business-friendly and user-friendly language.
• Able to make presentations on technical installation issues

Work Conditions:

• Extensive visits to construction job sites in all weather conditions
• Use hand tools and other equipment and perform some manual labor
• Lift minimum of 70 lbs
• Perform work from elevated work surfaces

 
Formal Education & Certification:

• Four (4) year technical or engineering degree (or equivalent advanced degree) plus extensive experience in construction (minimum 5 years)
• General construction safety knowledge and training
• Excellent organizational, leadership, communication, and analytical skills

Up to 80% travel (primarily domestic & Canada)
 
Must have valid drivers license and ability to obtain passport.
 
This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper.

CST Industries offers competitive salaries, great benefits, including 401(k), health, vision and dental insurance and is an Equal Opportunity Employer.