Warranty Administrator
Summary
| Title: | Warranty Administrator |
|---|---|
| ID: | 187 |
| Location: | DeKalb, IL |
Description
We are looking for a Warranty Administrator for our DeKalb, IL location.
The Warranty Administrator will be responsible for day-to-day coordination and management of the warranty process. Successful candidate will have a basic knowledge of mechanical equipment, warranty processing, and claims administration. Strong organizational skills are required to coordinate all information with various sales channels and internal customers.
Essential Functions/Responsibilities:
About CST Industries
CST Industries, Inc., headquartered in Kansas City, Missouri, is the global leader in the manufacture and construction of factory coated storage tanks, silos, aluminum domes, specialty covers and reclaimer systems. With over 100 years of heritage and 275,000 installations in more 125 countries, CST Industries is focused on providing our customers the highest level of quality and customer service. CST's existing company portfolio consists of CST Storage Products, CST Covers, and Vulcan Tanks. Manufacturing facilities and technical design centers are located in Parsons, Kansas; Winchester, Tennessee; DeKalb, Illinois; Conroe, Texas; Gardena, California; Rincon, Georgia and the United Kingdom. Regional sales offices are located throughout North America and in Mexico, Argentina, United Kingdom, India, Dubai, Singapore and Vietnam. CST offers attractive, competitive compensation and benefits including, medical, dental, life, STD, paid vacation and personal days, 401k and an EAP program.
We maintain a drug-free workplace and perform substance abuse testing and background verification checks as permitted by state law.
***CST Industries, Inc. does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails regarding this posting.***
CST Industries offers competitive salaries, great benefits, including 401k, health, vision and dental insurance.
CST is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The Warranty Administrator will be responsible for day-to-day coordination and management of the warranty process. Successful candidate will have a basic knowledge of mechanical equipment, warranty processing, and claims administration. Strong organizational skills are required to coordinate all information with various sales channels and internal customers.
Essential Functions/Responsibilities:
- Oversee and manage warranty claims processing for an agricultural equipment division.
- Receive, manage, log and process all incoming field service warranty claims from dealer network
- Evaluate merit and cost of backcharges and warranty claims with respect to warranty policy
- Work closely with field service, project management, engineering and accounting to facilitate claim processing and resolution in a timely manner
- Obtain proper authorizations to resolve claims
- Compile and report out necessary data to internal resources and external dealers
- Manage RMA’s and vendor counter-claims
- Coordinate Warranty Reserve process with accounting and internal resources as required
- Perform other administrative duties as required to support Field Service Operations
- Take immediate action to respond to problems and concerns
- Manage contractor licensing process and contractor pre-qualification or certifications
- Proactively identify warranty trends and facilitate solutions or product improvements
- Develop and coordinate regular reporting with accounting and engineering
- Demonstrate initiative and be able to interpret and resolve complex issues
- In conjunction with the project managers, responsible for maintaining good working relationships and promoting good customer relations
- Capable of solving practical issues quickly, handling multiple tasks and organizing resources to support customers and develop positive relationship with channel partners
- Good computer and technical skills (Microsoft Outlook, Word, Excel and Powerpoint)
- Strong customer service and teamwork skills.
- Able to communicate effectively with technical and non-technical customers and internal staff
- Highly self-motivated and directed.
- Excellent verbal and written communication skills
- Ability to work independently to support customers
- Ability to properly prioritize and work multiple tasks
- Keen attention to detail.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to work both independently and in a team-oriented, collaborative environment.
- Ability to present ideas in business-friendly and user-friendly language.
- Minimum of associate degree in business or accounting or 3 years of claims processing experience
- Excellent organizational, leadership, communication, and analytical skills
About CST Industries
CST Industries, Inc., headquartered in Kansas City, Missouri, is the global leader in the manufacture and construction of factory coated storage tanks, silos, aluminum domes, specialty covers and reclaimer systems. With over 100 years of heritage and 275,000 installations in more 125 countries, CST Industries is focused on providing our customers the highest level of quality and customer service. CST's existing company portfolio consists of CST Storage Products, CST Covers, and Vulcan Tanks. Manufacturing facilities and technical design centers are located in Parsons, Kansas; Winchester, Tennessee; DeKalb, Illinois; Conroe, Texas; Gardena, California; Rincon, Georgia and the United Kingdom. Regional sales offices are located throughout North America and in Mexico, Argentina, United Kingdom, India, Dubai, Singapore and Vietnam. CST offers attractive, competitive compensation and benefits including, medical, dental, life, STD, paid vacation and personal days, 401k and an EAP program.
We maintain a drug-free workplace and perform substance abuse testing and background verification checks as permitted by state law.
***CST Industries, Inc. does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails regarding this posting.***
CST Industries offers competitive salaries, great benefits, including 401k, health, vision and dental insurance.
CST is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
This opening is closed and is no longer accepting applications
